Last Updated: August 29, 2026
At AMZA⁰¹, we want you to shop with confidence. Due to the nature of our wellness, dietary supplement, and personal care products, we maintain strict return standards to help protect product safety, hygiene, and quality.
30-Day Return Policy
We accept eligible returns within 30 days from the date your order is delivered.
To qualify for a return, the product must:
- Be completely unopened and unused.
- Have all original safety seals, shrink wrap, protective seals, and packaging fully intact.
- Be in its original packaging.
- Be in the same condition in which it was received.
- Show no signs of damage, alteration, misuse, contamination, or improper storage.
- Be in a condition suitable for resale.
- Be accompanied by valid proof of purchase or order information.
Products that do not meet all of these conditions may not qualify for a refund.
Opened Products
For health, hygiene, quality-control, and safety reasons, we cannot accept returns of products that have been opened, used, partially consumed, unsealed, or otherwise tampered with.
This includes products where:
- The safety seal has been removed or broken.
- The bottle, container, pouch, or packaging has been opened.
- Any portion of the product has been used or consumed.
- The original packaging has been materially damaged or altered.
We encourage customers to carefully review the product description, ingredients, directions, and other information provided on our website before placing an order.
How to Request a Return
Before returning any product, please contact:
Please provide:
- Your full name
- Order number
- Product(s) you wish to return
- Reason for the return
- Photos of the product and packaging, if requested
Our customer support team will review your request and provide return instructions if your return is eligible.
Please do not send products back without receiving return authorization from us first.
Products sent without authorization may not be accepted or refunded.
Return Shipping Costs
Unless the return is due to an error on our part, such as receiving an incorrect or verified defective product, return shipping costs are the responsibility of the customer.
Original shipping charges, express delivery charges, customs fees, duties, taxes, and other delivery-related charges are generally non-refundable, except where required by applicable law.
We strongly recommend using a tracked shipping service when returning an item.
AMZA⁰¹ cannot be responsible for unauthorized return shipments or return packages that are lost in transit.
Damaged, Defective or Incorrect Products
Please inspect your order as soon as it arrives.
If your order arrives:
- Damaged
- Defective
- With a broken seal caused during transit
- Containing the wrong product
- Missing an item
please contact support@amza01.com as soon as reasonably possible and provide your order number together with clear photographs of the product, packaging, and shipping parcel.
Once verified, we may provide an appropriate solution, which may include replacement, store credit, or refund depending on the circumstances.
Please do not dispose of the product or its original packaging until our customer support team has reviewed the case.
Refund Inspection
Receiving a returned product does not automatically guarantee a refund.
All returned items are subject to inspection.
If the returned product satisfies the requirements of this policy, we will approve the refund.
We reserve the right to reject a return where the product:
- Has been opened or used.
- Has a broken or removed safety seal.
- Shows signs of improper handling or storage.
- Is damaged after delivery for reasons unrelated to shipping.
- Is incomplete.
- Is returned without its original packaging.
- Is not in resalable condition.
- Is returned outside the 30-day return period.
Approved Refunds
Once your return has been received, inspected, and approved, your refund will normally be issued to the original payment method.
Please allow approximately 5–10 business days for an approved refund to be processed.
Additional time may be required by your bank, credit-card issuer, PayPal, Stripe, or other payment provider before the refund appears in your account.
AMZA⁰¹ cannot control processing times imposed by financial institutions.
Payment Processing
AMZA⁰¹ products are offered under Mixano LLC, United States.
Certain sales transactions and payment collections may be processed through Amstarbiz Network, Malaysia, our authorized sales and payment processing partner.
Accordingly, Amstarbiz Network, AMZA01.COM, or a related payment descriptor may appear on your receipt, payment confirmation, PayPal transaction, credit/debit card statement, or financial record.
Any approved refund will normally be returned through the same payment channel used for the original transaction.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests before the order enters fulfillment or shipping.
Once an order has been processed, packed, handed to a carrier, or shipped, we may no longer be able to cancel it. The standard return procedure will then apply.
Change of Mind
We may accept a change-of-mind return within the 30-day return period only when the product remains:
unopened, unused, fully sealed, undamaged, and in perfect resalable condition.
The customer will generally be responsible for return shipping costs associated with a change-of-mind return.
Products That Cannot Be Returned
Unless required by applicable law or confirmed by us to be defective or incorrectly supplied, we cannot accept returns for:
- Opened dietary supplements.
- Used products.
- Products with broken or removed safety seals.
- Partially consumed products.
- Products damaged through customer handling.
- Products that have not been stored appropriately.
- Items missing their original packaging or components.
- Products returned more than 30 days after delivery.
- Items marked as final sale or non-returnable at the time of purchase.
Promotions, Bundles and Free Gifts
Where a product was purchased as part of a bundle, promotion, package, or offer containing free items, all applicable items may need to be returned together in their original unopened condition before a full refund can be issued.
If a promotional or complimentary item is not returned where required, its value may be deducted from the refund where permitted by applicable law.
International Customers
International customers are responsible for ensuring that products may lawfully be imported into their destination country.
Shipping fees, customs duties, import taxes, brokerage charges, and similar costs are generally non-refundable.
Additional requirements under our Shipping Policy may apply to international orders.
Statutory Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or override any consumer rights that cannot legally be excluded under the applicable laws of your country or jurisdiction.
Where mandatory consumer-protection laws provide rights greater than those described in this policy, those mandatory rights will apply.
Contact Us
For questions about returns or refunds, please contact:
AMZA⁰¹ Customer Support
Email: support@amza01.com
Mixano LLC
19744 Beach Blvd
Unit #680
Huntington Beach, CA 92648
United States