AMZA⁰¹ Shipping Policy
Last Updated: August 29, 2026
Thank you for shopping with AMZA⁰¹.
This Shipping Policy explains how orders placed through amza01.com are processed, shipped, tracked, and delivered.
AMZA⁰¹ products are offered under Mixano LLC, United States. Orders may be fulfilled with the assistance of third-party fulfillment centers, logistics providers, and shipping carriers where applicable.
For shipping questions, please contact:
1. Order Processing
Orders are processed after successful payment authorization and any required order verification.
Processing time may vary depending on:
- Product availability
- Order volume
- Destination country
- Fulfillment location
- Public holidays
- Weekends
- Payment verification
- Promotional periods
The estimated shipping or delivery information shown on our website, checkout page, or order confirmation should be treated as an estimate unless expressly stated otherwise.
Orders placed during weekends, public holidays, major promotional campaigns, or unusually high-volume periods may require additional processing time.
2. Shipping Destinations
AMZA⁰¹ may ship to selected countries and territories internationally.
Available shipping destinations will normally be displayed during checkout.
If your country or region is not available at checkout, we may currently be unable to ship to that destination.
Shipping availability may change based on:
- Carrier availability
- Customs restrictions
- Product regulations
- Import requirements
- Fulfillment capabilities
- Local laws
3. Shipping Rates
Shipping charges, where applicable, will normally be calculated and displayed during checkout before payment is completed.
Shipping costs may depend on:
- Destination
- Order value
- Weight
- Package size
- Shipping method
- Carrier
- Promotional shipping offers
From time to time, AMZA⁰¹ may offer:
- Free shipping
- Flat-rate shipping
- Promotional shipping
- Minimum-spend shipping offers
Any such promotion may be subject to specific conditions.
4. Estimated Delivery Time
Estimated delivery times may be displayed at checkout or provided after your order has been processed.
Delivery estimates begin after an order has been processed and handed over to the shipping carrier.
Estimated delivery times are not guaranteed delivery dates unless specifically stated otherwise.
Actual delivery may be affected by circumstances outside our reasonable control, including:
- Customs clearance
- Courier delays
- Weather
- Public holidays
- Transportation disruptions
- International border processing
- Government restrictions
- Security inspections
- Remote delivery locations
- Local postal operations
5. International Shipping
International shipments may be subject to additional processing, customs clearance, and local delivery procedures.
Customers are responsible for ensuring that products ordered from AMZA⁰¹ can legally be imported, received, and used in their destination country.
Import regulations for dietary supplements, wellness products, cosmetics, personal care products, or specific ingredients can differ significantly between countries.
AMZA⁰¹ cannot guarantee that every product can be legally imported into every destination.
6. Customs Duties, Taxes and Import Fees
International orders may be subject to:
- Customs duties
- Import taxes
- VAT
- GST
- Brokerage charges
- Clearance fees
- Local handling fees
Unless otherwise expressly stated at checkout, these charges are generally not included in the product or shipping price and may be the responsibility of the recipient.
Such charges are determined by the destination country's authorities and are outside the control of AMZA⁰¹.
We recommend checking local customs requirements before ordering if you are uncertain.
7. Customs Delays
International packages may occasionally be held for inspection or customs processing.
AMZA⁰¹ cannot control how long customs authorities take to inspect or release a shipment.
A customs delay does not automatically mean that a parcel is lost.
Where possible, customers should cooperate with customs authorities or shipping carriers if additional information is requested to complete delivery.
8. Order Tracking
Where tracking is available, tracking information will normally be provided after the order has been dispatched.
Please allow some time after receiving your tracking number for the carrier's tracking system to update.
Customers are responsible for monitoring their tracking information and ensuring someone is available to receive the shipment where required.
9. Correct Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
This includes:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State or province
- Postal or ZIP code
- Country
- Contact telephone number where required
Please carefully review your shipping information before completing your purchase.
10. Incorrect or Incomplete Address
If you notice an error in your shipping address, contact:
as soon as possible.
We will make reasonable efforts to update the address before fulfillment begins, but we cannot guarantee that changes can be made once an order has been:
- Processed
- Packed
- Dispatched
- Handed to a shipping carrier
If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping charges may apply if the package needs to be shipped again.
11. Address Changes After Shipment
Once a parcel has been shipped, AMZA⁰¹ may not be able to change its delivery destination.
Customers may need to contact the shipping carrier directly regarding available delivery-management options.
Any carrier fees associated with redirecting a shipment may be the responsibility of the customer.
12. Failed Delivery Attempts
Shipping carriers may make one or more delivery attempts depending on their local policies.
If delivery cannot be completed, the parcel may:
- Be held at a local facility
- Be redirected to a pickup point
- Be returned to the sender
Customers are responsible for monitoring tracking information and responding to carrier notices where applicable.
13. Unclaimed Packages
If a customer fails to collect a parcel from a carrier, customs facility, pickup point, or postal facility within the required period, the shipment may be considered unclaimed and returned.
If the package is returned to us in acceptable condition, we will review the circumstances and determine whether a refund or reshipment is available.
Original shipping charges and any return-to-sender fees may be deducted where permitted by applicable law.
14. Refused Shipments
If a customer refuses delivery without prior authorization from AMZA⁰¹, the package may be returned to the sender.
A refused shipment does not automatically qualify for a full refund.
Any applicable:
- Original shipping fees
- Return shipping fees
- Customs charges
- Carrier fees
may be deducted from an eligible refund where permitted by applicable law.
For the best resolution, please contact us before refusing a shipment.
15. Packages Marked as Delivered
If tracking information shows that your package has been delivered but you cannot locate it, please first:
- Check around the delivery location.
- Check with household members.
- Check with neighbors where appropriate.
- Check reception, security, mailrooms, or parcel lockers.
- Contact the shipping carrier.
If the package still cannot be located, contact:
with your order and tracking information.
We will assist in reviewing the shipment with the carrier where appropriate.
A carrier's confirmed delivery scan may be considered evidence of delivery, subject to applicable consumer law and the circumstances of the case.
16. Lost Packages
A shipment will not automatically be considered lost simply because it is delayed.
Before a lost-parcel claim can be reviewed, we may need to allow the carrier's applicable investigation or delivery period to expire.
If a carrier confirms that a package has been lost, AMZA⁰¹ will review the case and may provide an appropriate resolution, such as:
- Replacement
- Store credit
- Refund
depending on the circumstances.
17. Damaged Shipments
Please inspect your package upon delivery.
If your order arrives damaged, contact:
as soon as reasonably possible.
Please retain:
- The product
- Product packaging
- Shipping box or mailer
- Shipping label
- Damaged materials
We may request clear photographs or videos to assist with our investigation.
Please do not dispose of damaged items or packaging before receiving further instructions.
18. Missing or Incorrect Products
If your package contains:
- An incorrect product
- A missing item
- An incorrect quantity
please contact support@amza01.com with your order number and relevant photographs.
Once verified, we will provide an appropriate resolution.
19. Split Shipments
Orders containing multiple products may occasionally be shipped separately.
This may occur because products are stored at different fulfillment locations or require different shipping arrangements.
You may therefore receive:
- Multiple packages
- Multiple tracking numbers
- Deliveries on different dates
Receiving only part of a multi-package order does not necessarily mean that items are missing.
20. Product Availability
If an item becomes unavailable after you have placed an order, we may:
- Contact you with alternative options
- Ship available items separately
- Cancel the unavailable item
- Issue an applicable refund
We will not intentionally substitute a materially different product without appropriate authorization.
21. Shipping Restrictions
Certain products may be unavailable for shipping to particular destinations due to:
- Local regulations
- Ingredient restrictions
- Carrier rules
- Customs restrictions
- Import controls
We reserve the right to cancel an affected order where shipment would not reasonably or lawfully be possible.
If payment has already been collected for an order we cancel and no goods are supplied, an appropriate refund will normally be issued.
22. Delays Outside Our Control
AMZA⁰¹ is not responsible for delivery delays caused by circumstances outside our reasonable control.
These may include:
- Natural disasters
- Severe weather
- Transportation disruptions
- War or civil disturbance
- Government action
- Customs delays
- Strikes
- Carrier disruptions
- Major system outages
- Public-health emergencies
We will nevertheless make reasonable efforts to assist customers with available shipping information.
23. Returns
Shipping-related returns are also subject to our Return & Refund Policy.
Our standard return period is 30 days from delivery, and eligible change-of-mind returns generally require the product to remain:
- Completely unopened
- Unused
- Fully sealed
- In its original packaging
- Undamaged
- In excellent resalable condition
Please obtain return authorization from AMZA⁰¹ before sending any product back.
24. Return Shipping Address
Do not automatically send returns to our corporate or business address.
Return locations may differ depending on:
- Product
- Fulfillment center
- Customer location
- Nature of the return
Customers must first contact:
and receive return instructions.
Unauthorized returns sent to an incorrect address may experience significant delays or may not be recoverable.
Ini penting Ams — sebab alamat Mixano LLC kita tak semestinya warehouse return. Jadi kita protect awal-awal.
25. Shipping and Refunds
Shipping charges are generally non-refundable unless:
- We shipped an incorrect item.
- A verified shipping error occurred on our part.
- Applicable law requires otherwise.
Returns caused by change of mind, incorrect customer-provided addresses, unclaimed parcels, or refused delivery may be subject to applicable shipping and handling deductions where legally permitted.
26. Ownership and Risk
Responsibility for shipments will be handled in accordance with applicable consumer law and the terms applicable to the relevant shipping method.
Nothing in this policy is intended to transfer risk to the customer earlier than permitted under mandatory consumer-protection laws.
27. Consumer Rights
Nothing in this Shipping Policy is intended to exclude or limit rights that cannot legally be excluded under applicable consumer-protection laws.
If mandatory law in your jurisdiction provides greater protection, those mandatory rights will apply.
28. Changes to This Shipping Policy
We may update this Shipping Policy periodically to reflect changes in:
- Shipping providers
- Fulfillment arrangements
- Available markets
- Customs requirements
- Business operations
- Applicable laws
The latest version will be published on amza01.com with an updated revision date.
29. Contact Us
For shipping questions, tracking assistance, delivery problems, or international-order inquiries, please contact:
AMZA⁰¹ Customer Support
Email: support@amza01.com
Mixano LLC
19744 Beach Blvd
Unit #680
Huntington Beach, CA 92648
United States